UPS Insurance Claims

Did you know that every package shipped within the UPS system is covered by free insurance coverage up to $100.00 (with some exceptions, such as documents or perishable items)? What happens if your package does not reach its destination or is damaged on arrival?

If you ship through The UPS Store, please contact the store and the staff will file a claim on your behalf. If you ship at the customer counter or authorized shipping point, you may need to file a claim yourself. Call 1-800-PICK-UPS (1-800-742-5877) and speak to a representative to make a claim. When you call the 800 number or your local UPS store (if you ship with the store), have the following information ready:

* Tracking number (most UPS tracking numbers start with the number “1” and the letter “Z” and are 18 characters long)

* Whether the content is missing or damaged

* The condition of the damaged item (i.e. broken, dented, scratched, bent, etc.)

* Whether the damaged item can be repaired or replaced

* Value of damaged or missing items

* Recipient’s phone number

The system will instruct you to contact the recipient and ask them to keep the contents and packing materials in the package for five working days. After the fifth business day, the recipient can keep or dispose of the damaged item. You must fax a copy of the original invoice for the item, repair estimate, or replacement item to the UPS Claims Department. You can visit QVC.COM or HSN.COM or any other appropriate website to find a match as close to the original item as possible, print this information and fax it to the claims department.

UPS may decide to visit the recipient and verify that the shipment has appropriate packing materials and outer carton. If the inspection reveals that the item was packaged incorrectly or an unapproved shipping box was used, the claim will be rejected. Please note that all items packaged by the UPS Store are deemed to be properly packaged. If you don’t pack enough to meet UPS standards, the few dollars you save packing your items could lead to a denied insurance claim.

Therefore, the safest way to protect valuables in transit is to pack them at your local The UPS Store location. Ask packaging experts to pack your items carefully to ensure you are fully protected in the event of an insurance claim on the goods.


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